General Shipping
At TheHarrimanTeam.com, all shipments within the contiguous USA are free. All Lights are custom made to order to insure the best quality products for our customers, it will take 7-10 business days for us to make your product and ship it to you.. Occasionally, due to unforeseen circumstances, an order will take a little longer to ship. If this happens we will be sure to contact you and let you know when your item will ship. We reserve the right to use any carrier.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. Contact us with the product you would like to order and your address and we will be happy to give you a quote.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product.
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
You have up untill your order has been processed to cancel your order. Once you have received an email that your order has been processed all sales are final.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping claim forms, we will send out new parts or a new product at no cost to you. If your product was damaged during shipping and you did not purchase the optional $35 Shipping Insurance before you added the product to your shopping cart, the shipping company and TheHarrimanTeam.com/ Stowell Ind. and our disributor, are not resposable for damages done to the product during shipping.
4. You've received the product but you've decided you want to return it
If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:
1) The item must be unopened, unused, and still in the original packaging.
2) You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.
3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you meet all 3 of the above requirements you will only be refunded a percentage of the product. Percentage ammounts vary product to product, please include what product and the ammount of the product when you request an RMA Number and we will let you know how much money you are getting refunded.
You are responsible for return shipping charges to return the product to us.
5. You refuse the delivery of your order, and it comes back to us
Once you have received an email that your order has been processed all sales are final. If you refuse delivery of your order and it comes back to us you will not be refunded any money and you forefeit ownership of the product.
WE ARE JUST A DISTRIBUTOR OF THE PRODUCT, WE ARE NOT THE MANUFACTURER. MANUFACTURER HAS THE FINAL SAY IN ANY SITUATION THAT MAY OCCUR.
